Support
Set a room up once.
Three short paths to a working room, guides for everything else, and a phone number that reaches someone who knows the product.
4 STEPS · 10 MIN
Set up a panel
Install the build, allow file installs, open the first board. Includes what to switch off again afterwards.
2 STEPS · 1 MIN
Pair a companion
Show the code on the wall, scan it with a phone. That’s the entire pairing process — there is no third step.
5 MIN READ
Run your first session
The six things worth knowing before you stand in front of a room: dock, flyouts, frames, present, replay, undo.
02 — Guides
Everything else, one page each.
The dock
Zones, flyouts, and pinning a tool for the session.
Pens & inks
Widths, the highlighter, the chalk nib, erasing.
Instruments
Ruler, set square, protractor, compass.
Objects
Shapes, connectors, sticky notes, text.
Frames & present
Building a running order on the board.
Ask Chalktap
Circling, proposals, accepting, dictation.
Replay
Recording, keeping, narration, playback.
Rooms
Inviting people who aren’t in the room.
Board library
Finding, renaming, duplicating, deleting.
Offline behaviour
What changes, and what comes back.
Accounts & SSO
Staff sign-in, guests, and what a guest can do.
Deploying at scale
Preload, imaging, and estate updates.
03 — Questions
The ones that actually arrive.
Taken from real conversations with technicians and teachers, in the order they get asked. No invented questions to pad the list.
No. A panel opens with a board ready to write on. Accounts exist so boards follow staff between rooms and devices; guests joining a session never need one.
04 — Talk to a human
Still stuck? Call us.
Support goes to the team that builds the product, not a queue. Email is answered within one working day; a room that’s down gets a call back the same day.